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What is Global Operations?

Global Operations brings together experts in the areas of tax, purchasing, legal, human resources, and compliance to assess issues, provide advice, and reduce internal infrastructure barriers for University faculty and staff undertaking research, projects, or programs abroad. Global Operations will, as needed, seek outside counsel provided by Aadmi, a local consulting firm specialized in international operations with specific experience with the unique challenges within the higher education environment.  The initiative can help with activities ranging from large degree-granting programs to small activities with in-country hiring, purchasing, or other operational requirements. We focus on providing guidance, options, and advice over specific answers.

When should I consult Global Operations?

It’s best to contact Global Operations as early in your planning process as possible, but we can support you at any time in the project. We can answer one-off questions as well as provide overall project assessment. Global Operations is a collaborative, problem-solving, personalized service to help organize, assess, and support your project. It is never too early to bring in the Global Operations team! The earlier we are brought in on a project, the better and sooner we can help you out.

Where can Global Operations provide support?

Here is a sample of some of the areas where Global Operations can provide support:

  • Cash management and banking in foreign countries
  • Correct classification of project staff
  • Paying employees, contractors, and volunteers abroad
  • Purchasing or leasing equipment or office space abroad
  • Legal, liability, and contracting issues for projects or programs abroad
  • International tax considerations ranging from social security to sales tax
  • University policy regarding activities abroad

How does the Global Operations process work?

The first step is to complete the online intake form. If you are unsure of the answers to the questions in the form, or would prefer to start with an initial conversation, please contact Claudia Jackson ( or call 617-627-3762). Once the intake form is received, you will be contacted within two business days to answer any follow-up questions. Please include as much information as possible as Global Operations support can only be as good as the information provided by you!

Next, Global Operations will address your questions with the appropriate internal experts . This often involves follow-up with you via email. If necessary, Global Operations will seek outside counsel from outside counsel. The consultation, advice, and referrals are free. If the project requires or would benefit from additional services from outside counsel, a fee would be discussed and recommended to the project owner. You can expect to be involved at each stage of the process.

Timing will depend on the specific issues at hand. Global Operations cases have been resolved in as short as 24 hours and have lasted up to several months in order to address larger policy issues or to change University infrastructure. You will receive an estimate on timing upon the initial contact and regular updates on any new information or changes. Accordingly, you can expect to hear from the Global Operations team at least every two weeks to confirm progress.

Quick overview

  1. You contact Global Operations (either via form or call)
  2. Global Operations will review and schedule initial follow-up discussion
  3. Global Operations will direct your request to appropriate internal experts or outside counsel
  4. Global Operations will respond with initial assessment and will schedule follow-up steps as needed

Getting started